Business Buyer, RFQ and Order Terms

These Terms govern business sourcing inquiries, samples, quotations and purchases through Burbn B2B. They supplement the Marketplace Terms. The independent Supplier identified in the Approved Order Record sells the goods to the Buyer. Burbn administers the Platform and the services it expressly undertakes.

1. Purchasing authority and business information

The Buyer must identify its legal business, billing address, delivery recipient and authorised purchasing contact. A person committing company funds must have the authority required by that organisation. Internal purchase-order rules should be resolved before final confirmation; an undisclosed internal approval requirement does not automatically undo a contract validly entered by an authorised representative.

Provide a GSTIN and other tax information where applicable and confirm the legal entity to which the invoice must be issued. A Buyer without a GSTIN must not supply a borrowed number. Burbn and the Supplier may assess whether a transaction with an unregistered business is legally and operationally permitted rather than assuming every business must have GST registration.

2. RFQs and sourcing instructions

An RFQ should state the product, proposed quantity, unit of measurement, delivery location, intended use where relevant, target dates, required certificates, packaging, branding and any restrictions on substitutions. Attach drawings or specifications with a revision number and identify the parts that are mandatory rather than preferences.

An RFQ is an invitation to provide a proposal. It does not itself reserve stock, place an Order or authorise payment. A budget entered in an RFQ is not necessarily an offer to buy at that price. Burbn may route an inquiry to the recipients identified in the sourcing process; circulation of confidential attachments to additional recipients requires the Buyer's authority.

Do not include unnecessary identity documents, complete payment credentials, third-party confidential information or personal data about end customers in a public inquiry. A confidential RFQ should be sent through the designated private route.

3. Indicative prices and firm quotations

An indicative price may depend on quantity, material, exchange rate, configuration, manufacturing capacity and shipping terms. It must not be presented as a final landed price if compulsory charges remain undetermined.

A firm quotation must state its Supplier, currency, validity period, quantity tiers, stock or production basis and exclusions. If a quotation omits an expiry, its default validity is seven calendar days from issue; the final approval should nevertheless display the actual expiry before acceptance. Expiry ends an unaccepted offer, not an accepted Order.

The payment method is provided in the final approved quotation for that purchase. The quotation must also identify the authorised recipient, payment currency, amount, due date or stages, applicable payment charges and instructions. Those terms are incorporated into the Approved Order Record before the Buyer confirms the Order. Any later change to the method, recipient or payment stages requires a recorded and appropriately verified amendment.

A price error may be corrected before binding acceptance with a clear revised offer. A material price or specification change after acceptance requires agreement or a lawful cancellation and refund; the Supplier cannot require an additional payment merely because its costs increased.

4. What must be agreed before ordering

The Approved Order Record must contain enough information to determine what each party owes. In particular, it must identify:

• The Buyer and actual Supplier, their business addresses and relevant registrations.
• Product and variant identifiers, condition, quantity, unit, unit price and any permissible quantity tolerance.
• The controlling specification or sample, revision, material, dimensions, performance requirements and testing method where needed.
• Currency and an itemised total: goods, taxes, freight, insurance, customs-related charges, Platform services and discounts.
• The payment method and instructions stated in the final approved quotation, including the recipient, deposit and balance milestones, and conditions for releasing each payment.
• Dispatch commitment, latest delivery date, delivery address, shipment mode and any agreed Incoterm with named place and version.
• Importer/exporter of record, customs broker arrangements, duty allocation and necessary certifications for an international shipment.
• Inspection and acceptance arrangements, warranty, replacement and return address, and any agreed change-of-mind terms.
• Applicable policy versions, the qualifying Buyer Protection amount and any permitted, clearly displayed category exclusion.

An inquiry, pro forma invoice or purchase order lacking these final approvals is not automatically the Approved Order Record. The final quotation and Order record must make the agreed fields available to both contracting parties.

5. Order states and final acceptance

The Buyer must be able to review and correct quantities, tax details and delivery instructions before committing. No pre-selected add-on or silently added service should increase the final total.

A payment authorisation or “processing” message alone is not proof of contract formation. Where an attempted transaction times out, check its saved status before retrying. Burbn will help reconcile an uncertain status and confirmed duplicate debits.

6. Minimum quantities and unit accuracy

A minimum order quantity applies to the product, variant or assortment stated. “Piece,” “pair,” “set,” “carton,” “kilogram” and other units must not be used interchangeably. The Order must state the number of sale units and, where relevant, the number of inner units per carton.

Mixed-colour or assorted packs must describe the agreed assortment. A Supplier must not substitute a lower-priced variant or change carton size without approval. Quantity tolerances, over-delivery billing and short-delivery adjustments require an express agreement. In the absence of one, the contracted quantity is the required quantity and unrequested excess stock is not automatically chargeable.

7. Samples and testing before bulk production

A sample is a separate transaction unless the Order states otherwise. Its price, shipping, testing charges, ownership and any credit against a subsequent bulk purchase must be stated before payment. Paying for a sample does not commit the Buyer to the bulk Order.

Where a sample controls production, identify and retain the approved sample or objective reference, approval date and specification. Approval of a sample does not permit undisclosed changes to material, component quality, origin, safety compliance or manufacturing method.

Tests should use an agreed standard, suitable laboratory and documented sampling method. An approved sample does not conclusively prove every unit in a bulk lot conforms. Sampling acceptance must not waive remedies for concealed defects, fraud or a safety problem outside the sample.

8. Custom goods, OEM work and tooling

For customised, branded, made-to-order or original-equipment-manufacturer goods, the parties must record design ownership, approved artwork, tolerances, pre-production approval, change control, production milestones, testing and cancellation costs.

The Buyer warrants that it may use the supplied brand or design for the specified purpose. The Supplier must use it only for the approved Order and must not sell overruns, seconds or branded rejects without written permission. Confidential designs must not be offered to competitors.

Tooling, moulds, dies and development work paid for separately must have an agreed ownership and release arrangement. Unless expressly agreed otherwise, separately paid custom tooling belongs to the Buyer once the agreed tooling price has been paid, remains identified as its property, and may not be used for another customer without permission. Reasonable storage, maintenance and retrieval charges must be agreed in advance. Ownership of tooling does not by itself transfer the Supplier's pre-existing know-how.

Customisation limits convenience cancellation once authorised costs are irreversibly incurred. It does not excuse failure to meet the approved specification, failure to deliver, infringement or unlawful goods.

9. Payment milestones and procurement finance

Only the amount and payment timetable in the Approved Order Record are due. If full advance payment is required, that condition must be expressly displayed. If a deposit is accepted, the record must state what it funds, when the balance becomes due and whether any part is released before delivery.

Production or inspection milestones must be objectively verifiable. An administrative status change is not sufficient evidence that an agreed test or manufacturing milestone has occurred. The Buyer must not unreasonably withhold a payment for a satisfied milestone, but may raise a supported dispute about the affected amount.

Credit or deferred payment requires separate approval and terms identifying the creditor, due date, lawful interest or charges and default consequences. Burbn does not extend credit merely by allowing an RFQ, a draft Order or a pending payment.

10. Changes and substitutions

After acceptance, a change request must identify the affected Order revision, price, quantities, delivery dates and cancellation consequences. It becomes effective only when the Buyer and Supplier accept it and Burbn accepts any change to its own services or payment administration.

Silence is not consent to a material substitution. An emoji, informal discussion or provisional design comment should not be treated as final production approval unless the parties clearly recorded that intention. Emergency compliance changes must be explained; if they materially alter the purchase, the Buyer may reject the revised offer and pursue the applicable cancellation remedy.

11. Shipping, receipt and delivery personnel

The Buyer must provide an accurate, serviceable address, receiver contact and any relevant warehouse booking, unloading, vehicle-size or access requirements. The Supplier must communicate shipment particulars and agreed delivery instructions to the carrier accurately.

The Buyer should arrange a person authorised to receive the shipment and record carton count, seals, visible damage and actual delivery time. An authorised warehouse receipt establishes receipt subject to recorded reservations; it does not confirm that hidden goods meet every specification.

Do not disclose a delivery OTP before the consignment is actually tendered. If a carrier requests an unagreed payment, document it and contact support. Do not refuse goods solely to escape a valid Order; reasonable rejection of a visibly unsafe, damaged, wrong or materially incomplete shipment is assessed on its facts.

12. Inspection and commercial acceptance

Unless a longer period is agreed, the standard inspection period is seven calendar days after actual receipt of each consignment. Where installation, commissioning, batch testing or independent laboratory analysis is necessary, agree a longer, objective acceptance process before ordering.

Inspect representative units and document any material mismatch. Where the whole lot cannot reasonably be checked on arrival, preserve unopened units and agree a sampling or quarantine procedure. Do not resell or consume a disputed unsafe lot while requesting rejection of that same lot.

For the settlement process, an Order may be treated as operationally accepted after the inspection period passes without a recorded claim. That status does not extinguish a timely hidden-defect claim, an agreed warranty, fraud claims or mandatory legal rights. Statutory acceptance and payment rules, including any applicable MSME rules, are not rewritten by the Platform's status labels.

13. Warranties and after-sales support

The Supplier must state the warranty provider, duration, territory, covered defects, exclusions, remedy, service route and any return freight arrangements before purchase. An imported product must not be advertised with an Indian manufacturer warranty unless that warranty actually applies to the supplied unit and serial number.

A manufacturer's warranty is additional to the Supplier's own obligation to supply conforming goods. A Buyer cannot be sent exclusively to a manufacturer to resolve non-delivery, wrong goods or a Supplier's false description. Software activation, spare parts, installation and consumables are included only to the extent agreed, and any material omission must be disclosed.

14. Cancellations, returns and Buyer Protection

The Returns Policy distinguishes pre-acceptance cancellation, ready-stock cancellation, custom-production costs, defective goods and convenience returns. No blanket retail change-of-mind entitlement is imported into a B2B Order, but an express return promise must be honoured.

Qualifying Orders receive the protection stated in the Buyer Protection Policy. Evidence may include accepted specifications, messages, packaging records, independent inspection and transport documents. An unboxing video is helpful when available, but is not the exclusive way to prove a defect or shortage.

15. Taxes, imports and downstream resale

The Buyer must supply correct tax and destination details and meet the obligations assigned to it as importer or reseller. The Supplier remains responsible for truthful origin, product description and the documents it issues. A price marked “free shipping” does not decide the importer of record or whether duty is included; the final total and delivery terms must resolve those points.

The Buyer is responsible for lawful downstream storage, advertising, relabelling and resale. A Supplier remains responsible for a defect or unlawful characteristic present when it supplied the goods. A Buyer's resale obligations are not a release of the Supplier's upstream duties.

16. Confidentiality, intellectual property and contact restrictions

Use private quotes, samples and Supplier information only for legitimate procurement and related administration. Do not publish private pricing as a fabricated public offer, use a sample to misappropriate protected rights, or offer unlawful inducements to a Supplier's employees.

Suppliers may use Buyer contacts for the RFQ, Order, warranty, recall and other lawful related purposes. They may not add those contacts to unrelated marketing lists without the required lawful basis. Both parties must comply with the confidentiality and personal-data obligations in the Marketplace Terms.

17. Disputes and evidence

Raise a specific claim identifying the Order, affected units, requested remedy and supporting evidence. Continue reasonable cooperation on undisputed parts of the Order and mitigate avoidable storage or transport costs. Do not alter a disputed unit in a way that prevents examination unless necessary for safety or evidence preservation.

Burbn may facilitate a resolution and administer contractual refunds and holds. An internal decision is reviewable and does not replace a competent court or statutory forum. Buyer–Supplier arbitration applies only where both expressly accepted it; the separate Burbn–user arbitration clause does not automatically govern their sale dispute.

18. Records, scope and contact

Retain the Approved Order Record, invoice, delivery documents and material communications for your own statutory and commercial needs. Report an incorrect invoice promptly; correction must reflect the real transaction and cannot be used to change the recipient or reduce duty unlawfully.

The Marketplace Terms provide the common rules on mandatory rights, notices, changes and interpretation. For Order help, use https://b2b.scrolling.in/support or support@scrolling.in. For unresolved grievances, use the designated contacts in the Grievance Policy.