Our policies,
in one place.
The details behind doing business on Burbn.
Explore your rights, responsibilities and the way our marketplace works.
Clarity at every step.
From your first inquiry to your next delivery, find the terms that apply to your business.
Find what you need
15 policies available
Marketplace terms
The operator, marketplace role, account use, contract framework, liability and disputes.
Buyer & order terms
Quotations, final approval, samples, bulk and custom specifications, acceptance and Buyer duties.
Supplier agreement
Supplier onboarding, product obligations, service standards, payouts and recovery.
Payments, taxes & settlements
Price disclosure, approved payment routes, fees, taxes, refunds, holds and settlement.
Shipping & international trade
Delivery commitments, transit risk, imports, duties, inspections and non-delivery.
Cancellations, returns & refunds
Cancellation costs, reporting windows, bulk shortages, custom goods, returns and refund timing.
Buyer protection
Eligible protected payments, covered failures, evidence, funded refunds and appeals.
Privacy policy
Personal data, recipients, consent, retention, security and individual rights.
Cookie policy
Browser storage, similar technology, purposes, duration and choices.
Acceptable use & reviews
Business conduct, listings, messages, reviews, moderation and account action.
Prohibited products & safety
Banned goods, restricted categories, compliance evidence, incidents and recalls.
Intellectual property
Content rights, confidential drawings, custom designs and infringement notices.
Grievances & contacts
Support, designated officers, complaint deadlines, escalation and statutory routes.
Creators, affiliates & promotions
A separately accepted promotional programme, if offered.
Camera, media, AR & AI
An optional media or AI feature, if offered, and the applicable permissions and safeguards.
Understanding the marketplace
Burbn B2B connects business Buyers with independent Suppliers. The Supplier identified in your final Order is the seller of the goods. Burbn provides the marketplace services and the express commitments described in these policies.
An inquiry, saved draft or indicative quote does not place an Order. The payment method and payment instructions for each purchase are provided in the final approved quotation and recorded with the Order. Review the identified Supplier, final specifications, charges, payment conditions and delivery responsibilities before confirming the final Approved Order Record.
Orders, policy versions and individual rights
The applicable version is made available during the relevant account, Supplier or Order acceptance process. Material later changes do not retrospectively reduce an accepted Order's rights. A separately negotiated term applies only within its lawful scope and between the parties who accepted it.
Personal-data and tracking matters follow the Privacy and Cookie Policies. A purchase agreement does not provide blanket consent to optional marketing, public use of private drawings or unrelated AI training. Mandatory consumer, privacy, MSME and other statutory rights remain available where they apply.
These B2B policies govern the activity within their stated scope. Retail policies on scrolling.in do not automatically determine a new B2B Order. The Marketplace Terms explain subject-matter priority and the relationship between documents.
Get help
For an Order or general assistance, contact support@scrolling.in or visit https://b2b.scrolling.in/support. For personal-data requests, use privacy@scrolling.in. Formal complaints may be sent to grievance@scrolling.in; legal and rights-holder notices may be sent to legal@scrolling.in.
The designated officer, postal address, support hours and applicable response periods are in the Grievance Redressal and Contact Policy. A timely email is an alternative when an account or form is inaccessible.
Effective date: From the first publication of this version on b2b.scrolling.in, subject to the notice and existing-Order protections in the Marketplace Terms.